The contact details of Austrian Airlines regarding telephone number, customer care, headquarters and toll free number is given below.
Worldwide Internet Helpdesk: +43 (0)5 1766 1061
Austrian Airlines India Contact:
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Austrian Airlines Corporate Office or Headquarters:
Address: Office Park 2 on the grounds of Vienna International Airport in Schwechat, PO Box 33 A-1300 Vienna Airport Austria
Town Office: 1030 Vienna Marxergasse / on corner Invalidenstraße
Telephone for Reservation: +43 (0)5 1766 1000
Internet Helpdesk: +43 (0)5 1766 1001
Compliments and Complaints for Austrian Airlines:
Austrian Airlines Customer Relations PO Box 33 A-1300 Vienna Airport Austria
Fax: +43 (0)51766 5 1002
Airports in Austria:
1) Airport Vienna:
Address: Flughafen Wien AG, A-1300 Wien Flughafen - Postfach 1
Telephone: (+43) 1-7007-0
2) Airport Linz:
Flughafen Linz GmbH
Telephone: (+43) 7221 600-0
Fax: (+43) 7221 600-100
E-mail: info@flughafen-linz.at
Information: (+43) 7221 600-225
General Aviation Center: (+43) 7221 600-221
Travel Value & Duty Free Shop: (+43) 7221 600-2410
3) Airport Salzburg:
Address: Salzburger Flughafen GmbH, Innsbrucker Bundesstraße 95, 5020 Salzburg, Austria
Information Counter: Phone: +43 (0)662-8580-0
E-mail: info@salzburg-airport.at
4) Airport Klagenfurt:
Address: Kärntner Flughafen Betriebsges. m.b.H, Flughafen Straße 60-66, 9020 Klagenfurt
Telephone: (+43) 463 41500 221
Fax: (+43) 463 41500 236
Email: ceosecr@klagenfurt-airport.at
5) Airport Innsbruck:
Address: Tiroler Flughafenbetriebsgesellschaft m.b.H., Fürstenweg180, A-6020 Innsbruck
Telephone.: (+43) 512 22525-0
Fax: (+43) 512 22525-102
E-mail: info@innsbruck-airport.com
6) Airport Graz:
Address: Flughafen Graz Betriebsgesellschaft m.b.H., A-8073 Feldkirchen
Telephone: (+43) 316 2902-0
Fax: (+43) 316 2902 –81
E-mail: info@flughafen-graz.at
Website: http://www.flughafen-graz.at/
7) Airport Altenrhein:
Address: Airport Altenrhein AG, Flughafenstr. 11, CH 9423 Altenrhein
Telephone: 0041-71-85851-11
Fax: 0041-71-85851-00
Email: info@stgallen-airport.ch
*******************************************
Austrian Airlines Worldwide Contacts:
1) Albania:
Tirana
Town Office: Hotel Rogner Europapark, Bvd. Deshmoret e Kombit Tirana
Telephone: +355 4 23 50 28 / 29. Fax: +355 4 23 50 26
Airport Office:
Telephone: +355 564 60188 & +355 69 2034547. Fax: +355 564 60189
Cargo GSA Office:
Address: Albaniasped, Rr. Grigor Heba, Pallati 45/5, Ap.9, Po Box 1416, Tirana
Telephone: +355 42 30902. Fax: +355 42 30803
Email: albsped@adanet.com.al, albsped@yahoo.com
2) Armenia:
Yerevan: Town Office:
Address: 9, Alek Manukyan Street, AUA BUSINESS CENTER, 1st Floor, 375025 Yerevan
Telephone: +37410 512201/ 02 / 03. Fax: +37410 512206
Airport Counter:
Airport Zvartnots 375042 Yerevan
Telephone: +374 60 373029
Airport Office:
Address: Airport Zvartnots, Departure Hall, 2nd floor’ Yerevan 0042, Republic of Armenia
Telephone: +374 60 373029/ +374 91 213284. Fax: +374 60 373028
3) Australia:
Reservation: 1300 655 727
International Calls: +61 2 9367 3888
4) Azerbaijan:
Baku
Airport Counter:
Address: Heydar Aliyev International Airport, Northern Terminal, 2nd Floor, AZ 1044 Baku Azerbaijan
Telephone: +994 12 497 89 60/ +994 12 497 18 22. Fax: +994 12 497 89 61
Town Office:
Address: Hyatt International Center, 5 -th Floor, 1033, Izmir Street, AZ 1065
E-Mail: office.bak@austrian.com
Telephone: +99412 497 18 22/24/26. Fax: +99412 490 70 49
5) Belarus:
Minsk
Reservation & General Information:
Telephone: (+375 17) 2 900 900
Town Office:
Address: Nezavisimosti prospect 56, 220005 Minsk
Telephone: +375 (17) 2 900 900
Reservation: +375 (17) 2 900 129
Fax: +375 (17) 2 900 229
Airport Office:
Address: National Airport Minsk II, Smolevitchi District, 22054 Minsk
Telephone: +375 17 279 15 29 or 39. Fax: +375 (17) 279 13 03
6) Belgium:
Brussels
Town Office:
Address: B.house, Brussels Airport bld 26, Ringbaan, 1831 Diegem, Belgium
Telephone: +32 2 642 25 (79)
Email: office.bru@austrian.com
Airport Counter:
Address: International Airport bx 40.141 1930 Zaventem, Lufthansa Ticketing Desk
Cargo Office:
Address: Building 704 / Office 159, B-1931 BRUCARGO
Telephone: +32/2/723 64 55 or 57 or 60. Fax: +32/2/723 64 56
7) Bosnia Herzegovina:
Sarajevo
Airport Counter:
Address: Sarajevo International Airport, Kurta Schorka 36, 71000 Sarajevo
E-Mail: airport.sjj@austrian.com
Telephone: +387 33 788 000. Fax: +387 33 788 001
8) Bulgaria
a) Sofia:
Town Office:
Call Center: 02/ 806 0000, 02/ 806 0001
Airport Counter:
Telephone: (+3592) 937 3133
Cargo Office:
Address: Sofia Airport, Block 2, Entr.A, fl. 1, ap. 3
Telephone: +3592 937 3134/ 937 3135. Fax: +3592 937 3130
b) Varna:
Airport Office:
Address: Varna Airport, Terminal 2, 1st. floor, Office 2
Telephone: +359 52 500841/ 573527. Fax: +359 52 500841
9) Canada:
Toronto:
Town Office:
Address: 1 St. Clair Ave. West Ste. 401, Toronto, ON, Canada, M4V, 1K6
Sales Office: +1 416 961 4500 or 1 888 450 0088. Fax: +1 416 961 4501
Reservations: 1 800 843 0002
Airport Counter:
Address: Lester B. Pearson International Airport Toronto, Terminal
Telephone: 1 800 843 0002
10) China:
Reservations:
Email: office.beijing@austrian.com
Telephone: (+86) 4008 810 770. Fax: (+86) 21 63 40 6100
Beijing:
Town Office:
Address: S101 Beijing Lufthansa Center, 50 Liangmaqiao Road, Beijing 100125
Ground handling: Telephone: +86 10 6468 8838. Fax: +86 10 6465 2333.
Email: group.bjs@dlh.de
Baggage service:
Telephone: +86 10 6455 8238
Email: customer.relations@austrian.com
Airport Office:
Address: Room C5S062, Beijing Capital International Airport, Terminal 3 Ticketing at the Airport: Telephone: +86 10 64558365
Baggage Handling: Telephone: +86 10 64588238
11) Croatia:
a) Zagreb
Town Office:
Address: Pleso bb 10150 Zagreb
Telephone: +385 (1) 6265 900. Fax: +385 (1) 6265 901
Cargo Office:
Telephone: +385 (1) 6265 902. Fax: +385 (1) 6265 901
Airport Counter:
Telephone: +385 (1) 6265 900. Fax: +385 (1) 6265 901
b) Split Airport:
Telephone: ++385 (0)21 203 555
Passenger Information: ++385 (0)21 203 506, ++385 (0)21 203 507
Lost & Found: ++385 (0)21 203 218
c) Dubrovnik Airport:
Information: +385 20 773 100
12) Cyprus:
a) Nicosia:
Town Office:
Address: 12,Zena Kanther Street, Marilena Bldg, 1st Floor, CY 1065 Nicosia
Telephone: +357 22 88 11 88. Fax: +357 22 67 75 67
Airport Manager: +385 20 773 444. Fax: +385 20 773 322
b) Larnaca Airport:
Telephone: +357 24 816400. Fax: +357 24 643633
13) Czech Republic:
a) Prague:
Call Center: Rezervace letenek, Informace
Email: reservation.cz@austrian.com
Telephone: +420 227 231 231
Check-In: Airport Praha - Ruzyne/ Terminal 2, 160 08 Praha 6
b) Praha:
Ticket Counter: Airport Praha - Ruzyne/ Terminal 2, 160 08 Praha 6
c) Ostrava:
Reservation & Ticketing: Airport Ostrava - Mošnov Austrian Airlines / Central Connect Airlines
Telephone: +420 597 471 466. Fax: +420 597 471 402
14) Denmark:
Reservation & Ticket Counter: For all types of reservation please call: 70 11 30 00
Customer Relations: Baggage delayed (+45 32323260)
Telephone: +43 5 1766 51002
Copenhagen:
Airport Counter: c/o SAS Rejsebureau, Terminal 3, 2770 Københavns Lufthavn
15) Egypt:
Cairo:
Town Office:
Address: 6, El Sheikh El marsafi St, Zamalek, Cairo
Hotline: 19404
Reservation hotline: 19380. Email: lhcai.teama@dlh.de
Group-Handling: + 202 273 98 600
Marketing:
Email: lhcai.marketing@dlh.de
Telephone: +20 2 2735 2777. Fax: +20 2 2738 2815
Airport Counter:
Address: Cairo International Airport Terminal # 2, Cairo
Telephone: +20 22678731. Fax: +20 22678732
For Lufthansa/Swiss: Telephone: +202 2269210 - 22695201
Baggage Handling:
Telephone: +20 10 5226369
Lufthansa & Swiss: +2 010 170 17 98
Telephone: +20 10 5226369 / +20 10 170 17 98
Fax: +20 22 418 0766
16) Finland:
Helsinki: Reservations & Information:
Helpdesk Online Booking: 020 795 9018
Telephone: 020-795 9010
Customer Relations:
Address: Austrian Airlines Group, Customer Relations, P.O.Box 33, A-1300 Vienna Airport, Austria
Telephone: 020 795 9019
Cargo Office:
Telephone: +358 - (0)9 -826100
Fax: +358 - (0)9- 826200
Airport Counter:
Check-In: Helsinki-Vantaa Airport, Terminal 1
Ticket Counter: Terminal 1 Handling Agent ISS Aviation Oy
17) France:
a) Paris
Town Office:
Address: BP 48 92101 Boulogne Billancourt Cedex
Reservation: 0820 816 816 (Indigo, 0,118 EUR TTC/min)
Internet Helpdesk: Assistance Internet: 0 810 110 115
Telephone: 01-55-60-42-20. Fax: 01-55-60-43-91
Airport Counter: Informations and reservations: Telephone: 0820 816 816 (0,118 EUR/min)
b) Lyon:
Lyon Saint-Exupéry-Terminal 1 Lyon
Ticket Counter: Lyon Saint-Exupéry
Assistance Internet: 0 810 110 115
Informations and reservations: Telephone: 0820 816 816
Télephone: 0 826 800 826 (0.15€ / minute)
Depuis l'étranger : +33 426 007 007
c) Nice:
Airport Counter: Côte d Azur Airport - Terminal 1 06000 Nice
Telephone: 0820 816 816
from France and abroad : 0820 423 333* (*€0,12 / min)
from abroad (if the above number does not work) : +33 4 898 898 28. Fax: +33 (0)4 93 21 31 47
d) Mulhouse Airport:
Address: Aéroport de Bâle-Mulhouse, BP 60120, F-68304 Saint-Louis Cedex
Télephon: +33 (0)3 89 90 31 11. Fax : +33 (0)3 89 90 25 77
18) Georgia:
Tbilisi:
Town Office:
Address: Telavistr. 20 380003 Tbilisi
Telephone: +995-32 77 4506 / 4510 / 0912 / 0917. Fax: +995-32 77 3217
Airport Office:
Address: Airport District 380058 Tbilisi
Telephone: +995-37 40 05 15
19) Germany:
a) Berlin - Tegel Airport Call center: +49 1805 000186
Telephone: +49 30 6091-2070. Fax: +49 30 6091-2071
b) Cologne/Bonn - Konrad Adenauer Airport
Information Service Center:
Telephone: +49 (0)22 03 - 40-40 01/02
Fax: +49 (0)22 03 - 40 27 02
c) Dresden - Klotzsche Airport
Airport Information desk:
Telephone: +49 (0)351 881-3360
Austrian Airlines: +49 (0)180 3000520
d) Düsseldorf - Lohausen Airport
Airport Tel: +49-211-421-0
e) Frankfurt - Frankfurt Airport
Hotline: +49 (0) 1805 / 372 4636*
f) Hamburg - Fuhlsbüttel Airport
Tel.: +49 (40) 50 75-0
g) Leipzig/Halle - Leipzig/Halle Airport
Airport information
Telephone: 0341 224-1155, +49 (0) 341 224-1414
Airlines Info: Phone: +49 (0) 341 224-1070. Fax: +49 (0) 341 224-1002
h) Munich - Franz Josef Strauss Airport
Telephone: +49 89 975-00. Fax: +49 89 975-5 79 06
i) Stuttgart - Echterdingen Airport
Telephone: 0049 1805 948444 (14ct/min. from German landline network, Mobile max. 0,42ct/Min from German network).
Austrian------>OS------>T1------>+49 1803 000520
20) Greece
Call center: 801 11 26 0 26 (only valid from landline)
Help Desk: 801 11 23 0 23
Sales Agent for Greece : GOLDAIR S.A - +30 210 3274971 / 2
Lost and Found:
Athen: +30 210 6607268/7
Thessaloniki: +30 2310 408477
ATHENS INTERNATIONAL AIRPORT: Call Centre: (+30) 210-3530000. Fax: (+30) 210-3530001
Thessaloniki Airport: PHONE NO: +30 2310 - 985000, 473212, 473312, 985177, 985188. FAX NO: +30 2310 - 475555
21) Hungary
Budapest:
Call Center: +36 1 4119940
Airport Counter: Lufthansa Airport Counter Ferihegy Airport Terminal 2A, Departure Hall, H-1185 Budapest
Fax: +36 1 296 6192
Delhi Contact:
Address: No-9,New Visitors Lounge, Departure Level, I G I Terminal No-2, Igi Airport, Delhi - 110037
Telephone: +(91)-(11)-25654222, 25654233, 25654244. Fax: +(91)-(11)-25654166
Airport Counter:
Address: IGI Airport Terminal 3, Room Nbr 25, Office Level + 20, New Delhi - 37
Reservation: Toll free number: 1800 102 5838
Telephone: +91-11-4938267. Fax: +91-11-4938271
E-Mail: delap@austrian.com
Cargo office:
Address: Ground Floor, Public Amenity Bldg, Cargo Complex, Igi Airport, Delhi - 110037
Telephone: +(91)-(11)-25654131, 25654203. Fax: +(91)-(11)-25654169
Mumbai Contact:
Cargo office Address: 3rd Floor,Alis Chambers,Sahar Complex, Andheri East, Mumbai - 400072
Telephone: +(91)-(22)-26817031, 26817202. Fax: +(91)-(22)-26817204
23) Iran:
Tehran:
Town Office: Austrian Airlines, Lufthansa German Airlines, 1st Floor,No 2208, Vali e Asr Avenue Tehran 1433885146 Iran
Telephone: +98 (21) 83 38 8. Fax: +98 (21) 88 104 654
Airport Counter:
Address: Iamam Khomeini Airport (IKA) Firt floor of the arrival hall, east area
Telephone: +98 21 55 67 83 43. Fax: +98 21 55 67 83 44
Cargo Office:
Imam Khomeini Airport (IKA) Cargo Terminal, Office No. 16
Telephone: +98 21 55 67 83 56. Fax: +98 21 55 67 83 57
Customer Relations Middle East:
Regional Claim Management Office 4 D Al Gezira street ,5th floor ,Zamalek , Cairo, Egypt
Telephone: +20 (02) 27353798. Fax: +20 (02) 27382815
24) Iraq:
Town Office: Ticketing & Reservation:Shaqlawa Street, Brayan Building Erbil / Iraq
Telephone: +964 66 253 3200 or +964 750 302 1112-1114
Baghdad Airport operations will commence from March 2011
25) Israel:
Tel Aviv:
Town Office:
1, Ben-Yehuda St, Migdalor Bldg. 15th floor, Tel Aviv
Reservation: +972-3 511 511 1
Toll free from Haifa and Jerusalem: 1800 444 777
Telephone: +972-3 511 511 0. Fax: +972 -3 510 3892
Airport Counter:
Ben Gurion Airport - Terminal 3 Check in counters: Level G Handled by Laufer GHI
Telephone: +972-3 9754050. Fax: +972-3 9754051
Cargo Office:
Ben Gurion Airport Maman Building, Room 1118
Telephone: +972-3 971 2032
Compliments & complaints:
Telephone: +972 3 511 5115
26) Italy
a) Bologna - Bologna Airport
Flight Information: Telephone: +39 051-6479615
b) Florence - Peretola Airport
Switchboard: Telephone: +39.055.3061300
Lost&Found Office Telephone:. +39.055.3061302 Fax +39.055.3061664
Company Secretary Telephone: +39.055.30615 Fax +39.055.3061355
c) Milan:
Head Office: P.zza Diaz, 520123 Milano
Telephone: 02 80 660 500
Call Center: +39 02 89 63 42 96
Email: austrian.italia@austrian.com
Internet Helpdesk: +39 02 30 30 11 60
Cargo Office:
Address: Palazzina Spedizionieri Airport Milan Linate 20090 Milan
Telephone: +39 02 719 206. Fax: +39 02 761 19 997
d) Naples - Naples Airport
Telephone: 081 7896641. Fax: 081 7896341
Telephone: 081 7896772. Fax: 081 7896543
e) Rome - Leonardo da Vinci Airport
Flight Information: + 39 06.65953640 (24 h)
Lost & Found ADR Handling: + 39 06.6595.4252/6777 (24 h)
f) Venice - Venice Marco Polo Airport
Telephone: 041 2609260
Austrian Airlines: 02 89634296
27) TokyoTown Office: Onarimon Center Bldg.7F Shimbashi 6-17-17, Minato-ku, 105-0004 Tokyo
0120-961-786 (Free Dial)
03-4455-6407 (from overseas)
Airport Office: New Tokyo International Airport, Passenger Terminal 1, Narita 282-0011
Telephone: 0476-34-8130
28) Jordan
Amman
Town Office: Abdulhamid sharaf street, Shmeisani area Amman P.O.Box 19185 Amman 11196 Jordan
Telephone: +962 6 5660449 and 5692700. Fax: +962 6 5622002
Austrian Airlines Travel Partner:G.S.A Petra Travel & Tourism Abdulhamid Sharaf Street, Shmeisani Area Amman
Telephone: +962 6 5697101/5684526. Fax: +962 6 5686684
Airport Counter:Queen Alia International Airport Terminal TWO
Telephone: +962 6 4451738. Fax: +962 6 4451754
Customer Relations Middle East:Regional Claim Management Office 4 D Al Gezira street ,5th floor ,Zamalek, Cairo, Egypt
Telephone: +20 (02) 27353798. Fax: +20 (02) 27382815
29) Kazakhstan:
Town Office:Hotel Okan Intercontinental 113 Abay Street Astana
Telephone: +7 7172 390000
Airport Office:Departure Hall 010014 Astana
Telephone: +7 3172 777 304
30) Kosovo
Prishtina
Town Office: Austrian Airlines Travel Partner MCM travel
Address: Nena Tereze No 1 10000 Prishtina, Kosovo
Telephone: + 381 38 24 24 24. Fax: + 381 38 23 55 62
Airport Office:
Telephone: + 381 38 548 435. Fax: + 381 38 502 455
Cargo Office:
Telephone: + 381 38 502 456. Fax: + 381 38 502 457
31) Latvia:
Riga
Telephone: + 371 67507700
32) Libya
Tripoli
Town Office:
Elfateh Tower 2nd floor, offices No. 34, 35 Tripoli Libya
Telephone: +218 21 3350375. Fax: +218 21 3350378
Email: lufthansa.libya@dlh.de
Groups: +218 21 3350375
Airport Counter:
Telephone: (+218) 21 3618102
33) Lithuania:
Vilnius
Airport Counter:
Rodunes kelias 2 Vilnius Airport (Departure Hall) LT-02188 Vilnius Lithuania
Telephone: +370-5-2105030/31. Fax: +370-5-2306489
34) Macedonia:
Skopje
Airport Counter:
Airport "Petrovec" Austrian Airlines
Telephone: +389 2 3148372/ +389 2 3148375. Fax: +389 2 2561930
35) Moldova:
Town Office:
Ticketing and Reservation
85 Alexandru cel Bun str. MD-2012 Chisinau
Email: all-kiv-to@aua.com
Telephone: +373 22 244083. Fax: +373 22 212542
Airport Counter:
Flight and Baggage Information Chisinau International Airport
Telephone: +373 22 525107. Fax: +373 22 525952
36) Montenegro:
Airport Counter: Golubovci Airport Podgorica
Email: office.tgd@austrian.com
Telephone: +381 81 606 170. Fax: +381 81 606 171
37) Netherlands:
Amsterdam
Town Office:
Triport 1 Evert van de Beekstraat 37 1118 CL SCHIPHOL AIRPORT (This office is not opened for public)
Group Desk: 0900 2658919 0.10c/pm. Fax: +43 512 2222 7876
E-mail: Groups.nl@austrian.com
Agency Help Desk 0900 2658988 0.10 c/pm
E-mail: ahd.nl@austrian.com
Reservations
Telephone: 0900 2658920 0.15c/pm Miles & More
Telephone: 0900 123 43 80
Airport Counter:
Austrian Airlines / Lufthansa counter Terminal 1
Telephone: 0900 1234777 (Reservations Lufthansa)
Cargo Office:
Flamingoweg 41 1118 EE Schiphol
Telephone: +31-20-316 39 63. Fax: +31-20-405 91 10
38) Norway:
Reservation and Ticketing:
Telephone: +47 815 21 052
39) Poland:
Warsaw:
Town Office:
Atrium Plaza, 29 Jana Pawla II Av. 00-867 Warszawa
Email: office.poland@austrian.com
Tickets: Telephone: +48 22 520 34 26
Reservation & Information:
Telephone: 0 801 40 40 40 & 48 22 520 34 20
Airport Counter:
ul.Żwirki i Wigury St. 1 00-906 Warszawa
Email: warsaw.airport@austrian.com
40) Romania:
a) Bucharest:
Town Office:
Aleea Alexandru Nr. 9a 011821 Bucuresti
Email: OS.BUH@austrian.com, OS.BUH.claim@austrian.com
Telephone: +40 21 204 45 60. Fax: +40 21 204 84 28
Airport Counter:
Sos. Bucuresti-Ploiesti, Km. 16,5 Otopeni
Cargo Office:
Sos. Bucuresti-Ploiesti, km 16,5 otopeni
Telephone: +40 21 201 49 63
b) Sibiu:
Airport Counter: +40 269 25 30 10. Fax: +40 269 25 30 01
c) Iasi:
Airport Counter: Telephone: +40 232 241 144. Fax: +40 232 241 144
d) Chisinau:
Airport Counter: Bd. Dacia 80/3 Chisinau, MD 2026 Moldova
Telephone: +373 22 525107. Fax: +373 22 525952
e) Timisoara:
Str. Aeroportului Nr. 1 1900 Timisoara
Telephone: +40 256 490 397. Fax: +40 256 220 765
41) Russia:
Moscow:
Town Office: Posledniy Pereulok 17
Reservation & Ticketing: +7 (495) 995-0-995
Airport Office:
Domodedovo Airport
TelePhone: +7 495 795 35 21. Fax: +7 495 544 53 20
Lost and Found Baggage:
Telephone +7 495 363 30 62 (24 hours daily)
Cargo Service:
Represented by Lufthansa Cargo Domodedovo Airport
Telephone: +7 495 795 2150. Fax: +7 495 795 2151
b) Rostov on Don:
Airport Office: Sholokhova Ave. 270/1
Reservation & Ticketing: +7 (495) 995-0-995
c) St. Petersburg:
Airport Office: Pulkovo 2 Departure hall (level 1)
Telephone: +7 812 313 30 20
Lost and Found Baggage:
Telephone: +7 812 324 37 87 (24 hours daily)
d) Krasnodar:
Town Office: Krasnyh Partisan str. 238
Reservation & Ticketing: +7 (495) 995-0-995
Airport Ticketing Counter: +7 861 227 79 27
e) Sochi
Town Office: Konstitutii SSSR str. 18, office 301
Reservation & Ticketing: +7 (495) 995-0-995
Airport Ticketing Counter: +7 8622 905247
42) Saudi Arabia:
a) Jeddah:
Town Office:
Skab Center - Madina Road P.O. Box 18600 Jeddah 21425 Kingdom of Saudi Arabia
Telephone: +966 2 6644222, +966 2 6633191
b) Riyadh:
Town Office:
Khalediah Business Center, P.o. Box 364 Olaya Main Street, Riyadh 11411, Kingdom of Saudi Arabia
Telephone:+966 1 4623007 Fax:+966 1 4633586
43) Serbia:
Belgrade:
Town Office:
Telephone: +381 11 3248077. Fax: +381 11 3248783
Email: office.serbia@austrian.com
Airport Counter:
Airport Nikola Tesla, 11180 Beograd
Telephone: + 381 11 2289849. Fax: + 381 11 2097145
Email: airport.beg@austrian.com
Telephone: + 381 11 2289849. Fax: + 381 11 2097145
Cargo Office:
Airport Nikola Tesla 11180 Beograd
Telephone: + 381 11 2286272. Fax: + 381 11 2286272
44) Slovakia
Bratislava
Call Center/ Customer Relations:
Email: office.bts@austrian.com
Telephone: +421 (0)2 4940 2100. Fax: +421 (0)2 4940 2601
45) Slovenia
Ljubljana
Town Office:
Austrian Airlines, Podružnica Ljubljana, Čopova 11, 2nd floor, 1000 SI-Ljubljana
Email: office.ljubljana@austrian.com
Telephone: + 386 1 244 30 60. Fax: + 386 1 244 30 68
Austrian Travel Partner:
Globtour Austrian Travel Partner
Slovenska 52, 1000 Ljubljana
Telephone: +386 (1) 230 94 44, Fax: +386 (1) 230 94 49
http://www.globtour.si
Kompas Austrian Travel Partner
Trg svobode 1, 2000 Maribor
Telephone: +386 (2) 234 69 58, Fax. +386 (2) 234 69 63
http://www.kompas.si
46) Spain:
a) Barcelona:
Town Office: Carrer de Casp 33 A, 4 - 1º 08010 Barcelona
Helpdesk Information and Reservation: 902 551 257
b) Arrecife - Lanzarote Airport
Telephone: 902 404 704 / (+34) 91 321 10 00.
c) Fuerteventura - El Matorral Airport [seasonal]
Address: Ctra. El Matorral s/n. 35610 Puerto del Rosario. Fuerteventura (Las Palmas)
Telephone: 902 404 704 / (+34) 91 321 10 00.
d) Las Palmas de Gran Canaria - Gran Canaria Airport
Address: Ctra. General del Sur. 35071 Gando/Telde.Gran Canaria (Las Palmas)
Telephone: 902 404 704 / (+34) 91 321 10 00.
e) Málaga - Málaga Airport:
Address: Avda. García Morato s/n. 29004 Málaga
Telephone: 902 404 704 / (+34) 91 321 10 00.
f) Tenerife - Tenerife South Airport
Address: 38610 Granadilla de Abona (Tenerife)
Tel: 902 404 704 / (+34) 91 321 10 00.
47) Sweden
Reservation & Information:
Telephone: 0700- 82 73 73
Phone: 08-611 59 30
a) Stockholm
Telephone: +46 8 797 60 00
Cargo Office:
Lufthansa Cargo AG, Kanalvagen 16 194 61 Upplands Väsby
Email: sales.arn@dlh.de
Telephone: 08-555 62 555. Fax: 08-555 62 599
b) Gothenburg - Gothenburg-Landvetter Airport
Telephone: + 46 31-94 11 00
Email: informationen.got@swedavia.se
48) Switzerland
a) Zurich:
Town Office:
Obstgartenstrasse 27 Postfach 8302 Kloten
Reclaimation
Telephone: (+41) 044286 80 87+41 044 286 80 88/. Fax: +43 51766 51002
Airport Counter:
Abfertigung durch Lufthansa
Telephone: (+41) 022 799 38 36
b) Geneva - Geneva International Airport
Phone Airport management: +4122 717 71 11
Fax Airport management: +4122 798 43 77
Phone Arrivals Information, urgent messages: +4122 717 71 05
Austrian Airlines: +4144 286 80 88
c) St. Gallen - St. Gallen-Altenrhein Airport
Airport Altenrhein AG, Altenrhein Realco AG, Flughafenstrasse 11, CH 9423 Altenrhein, Switzerland
Telephone: +41 71 858 51 65. Fax: +41 71 858 51 44
49) Syria:
Damascus:
Management: Fardoss Street, Kassas Building 4th floor, Damascus Syria
Telephone: +963 11 2220498/2210707/2236383
Fax: +963 11 2226517
Town Office:
Nahas Travel and Tourism, Fardoss Street, Damascus
Telephone: +963 11 2236001/2238297. Fax: +963 11 2450368
Airport Office:
Telephone: +963 11 540 0779. Fax: +963 11 540 0451
50) Thailand:
Bangkok:
Regional Office:
South East Asia Area Management Office, 18th Floor, Wall Street Tower, 33/91 Surawongse Road, Bangrak, Bangkok 10500 Thailand
Telephone: +66 2267 0873. Fax: +66 2236 4457
Town Office:
18th Floor Wall Street Tower, 33/90 Surawongse Road, Bangrak, Bangkok 10500, Thailand
Telephone: +66 2267 0873. Fax: +66 2267 0880
Airport Counter:
(handled by Lufthansa Services Thailand) Level 4, 4/1-4 Ticketing Booth, Suvarnabhumi International Airport, Samutprakan 10540
Telephone: +66-2 134 2213. Fax: +66-2 134 2508
Airport Counter:
Address: Room 303 BFZ Bld., 99 Bangna-trad HWY, Samutprakarn 10540
Telephone: +66-2 134 2853-4 Fax: +66-2 134 2855
51) Turkey
Reservation and Information:
Telephone: (+90) 212 354 88 67. Fax: (+90) 212 354 61 09
Istanbul:
Airport Counter:
For OS8102 (TK Code Share Flight)
Telephone: +90 212 465 56 44. Fax: +90 212 465 56 41
52) Ukraine:
Reservation & Ticketing:
Telephone: 0 800 3000 49 (free for fixed lines within UA)
a) Kyiv:
Reservation & Ticketing
Telephone: +380 44 492 72 32 or 0 800 3000 49 Fax: +380 44 490 34 94
Boryspil airport:
Telephone: +380 (044) 498 49 66 or 0 800 3000 49 Fax: +380 44 230 0021
Cargo Office:
Cargo Export Building, Airport Boryspil
Telephone: +380 44 281 79 19. Fax: +380 44 281 77 87
Marketing & Sales
Telephone: +380 44 495 06 37. Fax:+380 44 490 34 94
b) Odessa
Airport Counter:
TP Londonskaya 65054, a/p Odessa, 1st floor
Telephone: +380 (0482) 49 00 78
c) Dnipropetrovsk:
Airport Counter:
49042 Dnipropetrovsk, Airport - 42
Telephone: +380 (056) 377 99 01 or 0 800 3000 49. Fax: +380 (056) 377 99 09
d) Kharkiv:
Airport Counter:
irport Counter, 61031б a/p Kharkiv, 1 Romashkina str.
Telephone: +380 (057) 714 89 54 or 0 800 3000 49
e) Lviv:
Airport Counter:
79000, Lviv Airport, 168 Lyubinska Str.
Telephone: 8 800 3000 492, +38 032 297 6090/ 6291. Fax: +38 032 297 6090
g) Donetsk:
Airport Counter:
83021, Donetsk Airport
Telephone: +38 062 312 09 31 or 0 800 3000 49. Fax: +38 062 312 08 32
53) United Arab Emirates:
Dubai:
Town Office:
Dubai Austrian Airlines, Block C, Ground floor, Al Shoala Building, Al Ittihad Street, P.O. Box 1200, Deira, Dubai, United Arab Emirates
Sales & Regional Office:
Telephone: (+971 4) 2941403. Fax: (+ 971 4) 2959343
Reservations & Ticketing Department:
Telephone:- (+ 971 4) 2112538. Fax:- (+ 971 4) 2949492
Email: holidays.uae@austrian.com
Abu Dhabi:
Town Office:
Austrian Airlines, Ground Floor, Kanoo Group Building, Najda Street, P.O. Box 245, Abu Dhabi, United Arab Emirates
Email: holidays.uae@austrian.com
Telephone: + 971 2 6776621. Fax: + 971 2 6781766
Al Ain:
Town Office:
Emirates Commercial Complex, Khalifa St., Al Ain, United Arab Emirates
Reservations and more information:
Dubai – 2112538
Abu Dhabi – 6776621
Al Ain - 7644188
Email: holidays.UAE@austrian.com
54) United Kingdom:
a) London:
Reservations, Fares & Flight enquiries:
Telephone: 0870 1 24 26 25 (within the UK only)
Call Centre: 0870 1 24 26 25
Airport Counter:
Handling Agent: Menzies Aviation, Terminal 1 - Zone K, Heathrow Airport, Middx TW6 1FB
Telephone for Flight enquiries: +44 (0)870 000 0123
Global Baggage Solutions on : 0870 220 8136
Cargo Office:
Address: Lufthansa Cargo, c/o Menzies Aviation, Building 557, Shoreham Road West, London Heathrow Airport, Hounslow, Middlesex, TW6 3RJ
Telephone: +44 (0) 871 522 1000. Fax: +44 (0) 208 990 7773
b) Manchester:
Airport Counter: Terminal 1, Manchester Airport, M90 2FB
Telephone for Flight enquiries: +44 (0)161 489 8995
55) United States:
a) New York:
Information & reservation:
For reservations and information:
Toll free number: 800-843-0002*
Cargo:
1-800-637-2957*
For hearing and speech impaired customers pleasedial 711,
or use the toll free number for the voice relay in your state.
b) Washington:
Telephone: 1-800-843-0002*
Worldwide Internet Helpdesk: +43 (0)5 1766 1061
Austrian Airlines India Contact:
*******************************************
Austrian Airlines Corporate Office or Headquarters:
Address: Office Park 2 on the grounds of Vienna International Airport in Schwechat, PO Box 33 A-1300 Vienna Airport Austria
Town Office: 1030 Vienna Marxergasse / on corner Invalidenstraße
Telephone for Reservation: +43 (0)5 1766 1000
Internet Helpdesk: +43 (0)5 1766 1001
Compliments and Complaints for Austrian Airlines:
Austrian Airlines Customer Relations PO Box 33 A-1300 Vienna Airport Austria
Fax: +43 (0)51766 5 1002
Airports in Austria:
1) Airport Vienna:
Address: Flughafen Wien AG, A-1300 Wien Flughafen - Postfach 1
Telephone: (+43) 1-7007-0
2) Airport Linz:
Flughafen Linz GmbH
Telephone: (+43) 7221 600-0
Fax: (+43) 7221 600-100
E-mail: info@flughafen-linz.at
Information: (+43) 7221 600-225
General Aviation Center: (+43) 7221 600-221
Travel Value & Duty Free Shop: (+43) 7221 600-2410
3) Airport Salzburg:
Address: Salzburger Flughafen GmbH, Innsbrucker Bundesstraße 95, 5020 Salzburg, Austria
Information Counter: Phone: +43 (0)662-8580-0
E-mail: info@salzburg-airport.at
4) Airport Klagenfurt:
Address: Kärntner Flughafen Betriebsges. m.b.H, Flughafen Straße 60-66, 9020 Klagenfurt
Telephone: (+43) 463 41500 221
Fax: (+43) 463 41500 236
Email: ceosecr@klagenfurt-airport.at
5) Airport Innsbruck:
Address: Tiroler Flughafenbetriebsgesellschaft m.b.H., Fürstenweg180, A-6020 Innsbruck
Telephone.: (+43) 512 22525-0
Fax: (+43) 512 22525-102
E-mail: info@innsbruck-airport.com
6) Airport Graz:
Address: Flughafen Graz Betriebsgesellschaft m.b.H., A-8073 Feldkirchen
Telephone: (+43) 316 2902-0
Fax: (+43) 316 2902 –81
E-mail: info@flughafen-graz.at
Website: http://www.flughafen-graz.at/
7) Airport Altenrhein:
Address: Airport Altenrhein AG, Flughafenstr. 11, CH 9423 Altenrhein
Telephone: 0041-71-85851-11
Fax: 0041-71-85851-00
Email: info@stgallen-airport.ch
*******************************************
Austrian Airlines Worldwide Contacts:
1) Albania:
Tirana
Town Office: Hotel Rogner Europapark, Bvd. Deshmoret e Kombit Tirana
Telephone: +355 4 23 50 28 / 29. Fax: +355 4 23 50 26
Airport Office:
Telephone: +355 564 60188 & +355 69 2034547. Fax: +355 564 60189
Cargo GSA Office:
Address: Albaniasped, Rr. Grigor Heba, Pallati 45/5, Ap.9, Po Box 1416, Tirana
Telephone: +355 42 30902. Fax: +355 42 30803
Email: albsped@adanet.com.al, albsped@yahoo.com
2) Armenia:
Yerevan: Town Office:
Address: 9, Alek Manukyan Street, AUA BUSINESS CENTER, 1st Floor, 375025 Yerevan
Telephone: +37410 512201/ 02 / 03. Fax: +37410 512206
Airport Counter:
Airport Zvartnots 375042 Yerevan
Telephone: +374 60 373029
Airport Office:
Address: Airport Zvartnots, Departure Hall, 2nd floor’ Yerevan 0042, Republic of Armenia
Telephone: +374 60 373029/ +374 91 213284. Fax: +374 60 373028
3) Australia:
Reservation: 1300 655 727
International Calls: +61 2 9367 3888
4) Azerbaijan:
Baku
Airport Counter:
Address: Heydar Aliyev International Airport, Northern Terminal, 2nd Floor, AZ 1044 Baku Azerbaijan
Telephone: +994 12 497 89 60/ +994 12 497 18 22. Fax: +994 12 497 89 61
Town Office:
Address: Hyatt International Center, 5 -th Floor, 1033, Izmir Street, AZ 1065
E-Mail: office.bak@austrian.com
Telephone: +99412 497 18 22/24/26. Fax: +99412 490 70 49
5) Belarus:
Minsk
Reservation & General Information:
Telephone: (+375 17) 2 900 900
Town Office:
Address: Nezavisimosti prospect 56, 220005 Minsk
Telephone: +375 (17) 2 900 900
Reservation: +375 (17) 2 900 129
Fax: +375 (17) 2 900 229
Airport Office:
Address: National Airport Minsk II, Smolevitchi District, 22054 Minsk
Telephone: +375 17 279 15 29 or 39. Fax: +375 (17) 279 13 03
6) Belgium:
Brussels
Town Office:
Address: B.house, Brussels Airport bld 26, Ringbaan, 1831 Diegem, Belgium
Telephone: +32 2 642 25 (79)
Email: office.bru@austrian.com
Airport Counter:
Address: International Airport bx 40.141 1930 Zaventem, Lufthansa Ticketing Desk
Cargo Office:
Address: Building 704 / Office 159, B-1931 BRUCARGO
Telephone: +32/2/723 64 55 or 57 or 60. Fax: +32/2/723 64 56
7) Bosnia Herzegovina:
Sarajevo
Airport Counter:
Address: Sarajevo International Airport, Kurta Schorka 36, 71000 Sarajevo
E-Mail: airport.sjj@austrian.com
Telephone: +387 33 788 000. Fax: +387 33 788 001
8) Bulgaria
a) Sofia:
Town Office:
Call Center: 02/ 806 0000, 02/ 806 0001
Airport Counter:
Telephone: (+3592) 937 3133
Cargo Office:
Address: Sofia Airport, Block 2, Entr.A, fl. 1, ap. 3
Telephone: +3592 937 3134/ 937 3135. Fax: +3592 937 3130
b) Varna:
Airport Office:
Address: Varna Airport, Terminal 2, 1st. floor, Office 2
Telephone: +359 52 500841/ 573527. Fax: +359 52 500841
9) Canada:
Toronto:
Town Office:
Address: 1 St. Clair Ave. West Ste. 401, Toronto, ON, Canada, M4V, 1K6
Sales Office: +1 416 961 4500 or 1 888 450 0088. Fax: +1 416 961 4501
Reservations: 1 800 843 0002
Airport Counter:
Address: Lester B. Pearson International Airport Toronto, Terminal
Telephone: 1 800 843 0002
10) China:
Reservations:
Email: office.beijing@austrian.com
Telephone: (+86) 4008 810 770. Fax: (+86) 21 63 40 6100
Beijing:
Town Office:
Address: S101 Beijing Lufthansa Center, 50 Liangmaqiao Road, Beijing 100125
Ground handling: Telephone: +86 10 6468 8838. Fax: +86 10 6465 2333.
Email: group.bjs@dlh.de
Baggage service:
Telephone: +86 10 6455 8238
Email: customer.relations@austrian.com
Airport Office:
Address: Room C5S062, Beijing Capital International Airport, Terminal 3 Ticketing at the Airport: Telephone: +86 10 64558365
Baggage Handling: Telephone: +86 10 64588238
11) Croatia:
a) Zagreb
Town Office:
Address: Pleso bb 10150 Zagreb
Telephone: +385 (1) 6265 900. Fax: +385 (1) 6265 901
Cargo Office:
Telephone: +385 (1) 6265 902. Fax: +385 (1) 6265 901
Airport Counter:
Telephone: +385 (1) 6265 900. Fax: +385 (1) 6265 901
b) Split Airport:
Telephone: ++385 (0)21 203 555
Passenger Information: ++385 (0)21 203 506, ++385 (0)21 203 507
Lost & Found: ++385 (0)21 203 218
c) Dubrovnik Airport:
Information: +385 20 773 100
12) Cyprus:
a) Nicosia:
Town Office:
Address: 12,Zena Kanther Street, Marilena Bldg, 1st Floor, CY 1065 Nicosia
Telephone: +357 22 88 11 88. Fax: +357 22 67 75 67
Airport Manager: +385 20 773 444. Fax: +385 20 773 322
b) Larnaca Airport:
Telephone: +357 24 816400. Fax: +357 24 643633
13) Czech Republic:
a) Prague:
Call Center: Rezervace letenek, Informace
Email: reservation.cz@austrian.com
Telephone: +420 227 231 231
Check-In: Airport Praha - Ruzyne/ Terminal 2, 160 08 Praha 6
b) Praha:
Ticket Counter: Airport Praha - Ruzyne/ Terminal 2, 160 08 Praha 6
c) Ostrava:
Reservation & Ticketing: Airport Ostrava - Mošnov Austrian Airlines / Central Connect Airlines
Telephone: +420 597 471 466. Fax: +420 597 471 402
14) Denmark:
Reservation & Ticket Counter: For all types of reservation please call: 70 11 30 00
Customer Relations: Baggage delayed (+45 32323260)
Telephone: +43 5 1766 51002
Copenhagen:
Airport Counter: c/o SAS Rejsebureau, Terminal 3, 2770 Københavns Lufthavn
15) Egypt:
Cairo:
Town Office:
Address: 6, El Sheikh El marsafi St, Zamalek, Cairo
Hotline: 19404
Reservation hotline: 19380. Email: lhcai.teama@dlh.de
Group-Handling: + 202 273 98 600
Marketing:
Email: lhcai.marketing@dlh.de
Telephone: +20 2 2735 2777. Fax: +20 2 2738 2815
Airport Counter:
Address: Cairo International Airport Terminal # 2, Cairo
Telephone: +20 22678731. Fax: +20 22678732
For Lufthansa/Swiss: Telephone: +202 2269210 - 22695201
Baggage Handling:
Telephone: +20 10 5226369
Lufthansa & Swiss: +2 010 170 17 98
Telephone: +20 10 5226369 / +20 10 170 17 98
Fax: +20 22 418 0766
16) Finland:
Helsinki: Reservations & Information:
Helpdesk Online Booking: 020 795 9018
Telephone: 020-795 9010
Customer Relations:
Address: Austrian Airlines Group, Customer Relations, P.O.Box 33, A-1300 Vienna Airport, Austria
Telephone: 020 795 9019
Cargo Office:
Telephone: +358 - (0)9 -826100
Fax: +358 - (0)9- 826200
Airport Counter:
Check-In: Helsinki-Vantaa Airport, Terminal 1
Ticket Counter: Terminal 1 Handling Agent ISS Aviation Oy
17) France:
a) Paris
Town Office:
Address: BP 48 92101 Boulogne Billancourt Cedex
Reservation: 0820 816 816 (Indigo, 0,118 EUR TTC/min)
Internet Helpdesk: Assistance Internet: 0 810 110 115
Telephone: 01-55-60-42-20. Fax: 01-55-60-43-91
Airport Counter: Informations and reservations: Telephone: 0820 816 816 (0,118 EUR/min)
b) Lyon:
Lyon Saint-Exupéry-Terminal 1 Lyon
Ticket Counter: Lyon Saint-Exupéry
Assistance Internet: 0 810 110 115
Informations and reservations: Telephone: 0820 816 816
Télephone: 0 826 800 826 (0.15€ / minute)
Depuis l'étranger : +33 426 007 007
c) Nice:
Airport Counter: Côte d Azur Airport - Terminal 1 06000 Nice
Telephone: 0820 816 816
from France and abroad : 0820 423 333* (*€0,12 / min)
from abroad (if the above number does not work) : +33 4 898 898 28. Fax: +33 (0)4 93 21 31 47
d) Mulhouse Airport:
Address: Aéroport de Bâle-Mulhouse, BP 60120, F-68304 Saint-Louis Cedex
Télephon: +33 (0)3 89 90 31 11. Fax : +33 (0)3 89 90 25 77
18) Georgia:
Tbilisi:
Town Office:
Address: Telavistr. 20 380003 Tbilisi
Telephone: +995-32 77 4506 / 4510 / 0912 / 0917. Fax: +995-32 77 3217
Airport Office:
Address: Airport District 380058 Tbilisi
Telephone: +995-37 40 05 15
19) Germany:
a) Berlin - Tegel Airport Call center: +49 1805 000186
Telephone: +49 30 6091-2070. Fax: +49 30 6091-2071
b) Cologne/Bonn - Konrad Adenauer Airport
Information Service Center:
Telephone: +49 (0)22 03 - 40-40 01/02
Fax: +49 (0)22 03 - 40 27 02
c) Dresden - Klotzsche Airport
Airport Information desk:
Telephone: +49 (0)351 881-3360
Austrian Airlines: +49 (0)180 3000520
d) Düsseldorf - Lohausen Airport
Airport Tel: +49-211-421-0
e) Frankfurt - Frankfurt Airport
Hotline: +49 (0) 1805 / 372 4636*
f) Hamburg - Fuhlsbüttel Airport
Tel.: +49 (40) 50 75-0
g) Leipzig/Halle - Leipzig/Halle Airport
Airport information
Telephone: 0341 224-1155, +49 (0) 341 224-1414
Airlines Info: Phone: +49 (0) 341 224-1070. Fax: +49 (0) 341 224-1002
h) Munich - Franz Josef Strauss Airport
Telephone: +49 89 975-00. Fax: +49 89 975-5 79 06
i) Stuttgart - Echterdingen Airport
Telephone: 0049 1805 948444 (14ct/min. from German landline network, Mobile max. 0,42ct/Min from German network).
Austrian------>OS------>T1------>+49 1803 000520
20) Greece
Call center: 801 11 26 0 26 (only valid from landline)
Help Desk: 801 11 23 0 23
Sales Agent for Greece : GOLDAIR S.A - +30 210 3274971 / 2
Lost and Found:
Athen: +30 210 6607268/7
Thessaloniki: +30 2310 408477
ATHENS INTERNATIONAL AIRPORT: Call Centre: (+30) 210-3530000. Fax: (+30) 210-3530001
Thessaloniki Airport: PHONE NO: +30 2310 - 985000, 473212, 473312, 985177, 985188. FAX NO: +30 2310 - 475555
21) Hungary
Budapest:
Call Center: +36 1 4119940
Airport Counter: Lufthansa Airport Counter Ferihegy Airport Terminal 2A, Departure Hall, H-1185 Budapest
Fax: +36 1 296 6192
22) India
Address: No-9,New Visitors Lounge, Departure Level, I G I Terminal No-2, Igi Airport, Delhi - 110037
Telephone: +(91)-(11)-25654222, 25654233, 25654244. Fax: +(91)-(11)-25654166
Airport Counter:
Address: IGI Airport Terminal 3, Room Nbr 25, Office Level + 20, New Delhi - 37
Reservation: Toll free number: 1800 102 5838
Telephone: +91-11-4938267. Fax: +91-11-4938271
E-Mail: delap@austrian.com
Cargo office:
Address: Ground Floor, Public Amenity Bldg, Cargo Complex, Igi Airport, Delhi - 110037
Telephone: +(91)-(11)-25654131, 25654203. Fax: +(91)-(11)-25654169
Mumbai Contact:
Cargo office Address: 3rd Floor,Alis Chambers,Sahar Complex, Andheri East, Mumbai - 400072
Telephone: +(91)-(22)-26817031, 26817202. Fax: +(91)-(22)-26817204
23) Iran:
Tehran:
Town Office: Austrian Airlines, Lufthansa German Airlines, 1st Floor,No 2208, Vali e Asr Avenue Tehran 1433885146 Iran
Telephone: +98 (21) 83 38 8. Fax: +98 (21) 88 104 654
Airport Counter:
Address: Iamam Khomeini Airport (IKA) Firt floor of the arrival hall, east area
Telephone: +98 21 55 67 83 43. Fax: +98 21 55 67 83 44
Cargo Office:
Imam Khomeini Airport (IKA) Cargo Terminal, Office No. 16
Telephone: +98 21 55 67 83 56. Fax: +98 21 55 67 83 57
Customer Relations Middle East:
Regional Claim Management Office 4 D Al Gezira street ,5th floor ,Zamalek , Cairo, Egypt
Telephone: +20 (02) 27353798. Fax: +20 (02) 27382815
24) Iraq:
Town Office: Ticketing & Reservation:Shaqlawa Street, Brayan Building Erbil / Iraq
Telephone: +964 66 253 3200 or +964 750 302 1112-1114
Baghdad Airport operations will commence from March 2011
25) Israel:
Tel Aviv:
Town Office:
1, Ben-Yehuda St, Migdalor Bldg. 15th floor, Tel Aviv
Reservation: +972-3 511 511 1
Toll free from Haifa and Jerusalem: 1800 444 777
Telephone: +972-3 511 511 0. Fax: +972 -3 510 3892
Airport Counter:
Ben Gurion Airport - Terminal 3 Check in counters: Level G Handled by Laufer GHI
Telephone: +972-3 9754050. Fax: +972-3 9754051
Cargo Office:
Ben Gurion Airport Maman Building, Room 1118
Telephone: +972-3 971 2032
Compliments & complaints:
Telephone: +972 3 511 5115
26) Italy
a) Bologna - Bologna Airport
Flight Information: Telephone: +39 051-6479615
b) Florence - Peretola Airport
Switchboard: Telephone: +39.055.3061300
Lost&Found Office Telephone:. +39.055.3061302 Fax +39.055.3061664
Company Secretary Telephone: +39.055.30615 Fax +39.055.3061355
c) Milan:
Head Office: P.zza Diaz, 520123 Milano
Telephone: 02 80 660 500
Call Center: +39 02 89 63 42 96
Email: austrian.italia@austrian.com
Internet Helpdesk: +39 02 30 30 11 60
Cargo Office:
Address: Palazzina Spedizionieri Airport Milan Linate 20090 Milan
Telephone: +39 02 719 206. Fax: +39 02 761 19 997
d) Naples - Naples Airport
Telephone: 081 7896641. Fax: 081 7896341
Telephone: 081 7896772. Fax: 081 7896543
e) Rome - Leonardo da Vinci Airport
Flight Information: + 39 06.65953640 (24 h)
Lost & Found ADR Handling: + 39 06.6595.4252/6777 (24 h)
f) Venice - Venice Marco Polo Airport
Telephone: 041 2609260
Austrian Airlines: 02 89634296
27) TokyoTown Office: Onarimon Center Bldg.7F Shimbashi 6-17-17, Minato-ku, 105-0004 Tokyo
0120-961-786 (Free Dial)
03-4455-6407 (from overseas)
Airport Office: New Tokyo International Airport, Passenger Terminal 1, Narita 282-0011
Telephone: 0476-34-8130
28) Jordan
Amman
Town Office: Abdulhamid sharaf street, Shmeisani area Amman P.O.Box 19185 Amman 11196 Jordan
Telephone: +962 6 5660449 and 5692700. Fax: +962 6 5622002
Austrian Airlines Travel Partner:G.S.A Petra Travel & Tourism Abdulhamid Sharaf Street, Shmeisani Area Amman
Telephone: +962 6 5697101/5684526. Fax: +962 6 5686684
Airport Counter:Queen Alia International Airport Terminal TWO
Telephone: +962 6 4451738. Fax: +962 6 4451754
Customer Relations Middle East:Regional Claim Management Office 4 D Al Gezira street ,5th floor ,Zamalek, Cairo, Egypt
Telephone: +20 (02) 27353798. Fax: +20 (02) 27382815
29) Kazakhstan:
Town Office:Hotel Okan Intercontinental 113 Abay Street Astana
Telephone: +7 7172 390000
Airport Office:Departure Hall 010014 Astana
Telephone: +7 3172 777 304
30) Kosovo
Prishtina
Town Office: Austrian Airlines Travel Partner MCM travel
Address: Nena Tereze No 1 10000 Prishtina, Kosovo
Telephone: + 381 38 24 24 24. Fax: + 381 38 23 55 62
Airport Office:
Telephone: + 381 38 548 435. Fax: + 381 38 502 455
Cargo Office:
Telephone: + 381 38 502 456. Fax: + 381 38 502 457
31) Latvia:
Riga
Telephone: + 371 67507700
32) Libya
Tripoli
Town Office:
Elfateh Tower 2nd floor, offices No. 34, 35 Tripoli Libya
Telephone: +218 21 3350375. Fax: +218 21 3350378
Email: lufthansa.libya@dlh.de
Groups: +218 21 3350375
Airport Counter:
Telephone: (+218) 21 3618102
33) Lithuania:
Vilnius
Airport Counter:
Rodunes kelias 2 Vilnius Airport (Departure Hall) LT-02188 Vilnius Lithuania
Telephone: +370-5-2105030/31. Fax: +370-5-2306489
34) Macedonia:
Skopje
Airport Counter:
Airport "Petrovec" Austrian Airlines
Telephone: +389 2 3148372/ +389 2 3148375. Fax: +389 2 2561930
35) Moldova:
Town Office:
Ticketing and Reservation
85 Alexandru cel Bun str. MD-2012 Chisinau
Email: all-kiv-to@aua.com
Telephone: +373 22 244083. Fax: +373 22 212542
Airport Counter:
Flight and Baggage Information Chisinau International Airport
Telephone: +373 22 525107. Fax: +373 22 525952
36) Montenegro:
Airport Counter: Golubovci Airport Podgorica
Email: office.tgd@austrian.com
Telephone: +381 81 606 170. Fax: +381 81 606 171
37) Netherlands:
Amsterdam
Town Office:
Triport 1 Evert van de Beekstraat 37 1118 CL SCHIPHOL AIRPORT (This office is not opened for public)
Group Desk: 0900 2658919 0.10c/pm. Fax: +43 512 2222 7876
E-mail: Groups.nl@austrian.com
Agency Help Desk 0900 2658988 0.10 c/pm
E-mail: ahd.nl@austrian.com
Reservations
Telephone: 0900 2658920 0.15c/pm Miles & More
Telephone: 0900 123 43 80
Airport Counter:
Austrian Airlines / Lufthansa counter Terminal 1
Telephone: 0900 1234777 (Reservations Lufthansa)
Cargo Office:
Flamingoweg 41 1118 EE Schiphol
Telephone: +31-20-316 39 63. Fax: +31-20-405 91 10
38) Norway:
Reservation and Ticketing:
Telephone: +47 815 21 052
39) Poland:
Warsaw:
Town Office:
Atrium Plaza, 29 Jana Pawla II Av. 00-867 Warszawa
Email: office.poland@austrian.com
Tickets: Telephone: +48 22 520 34 26
Reservation & Information:
Telephone: 0 801 40 40 40 & 48 22 520 34 20
Airport Counter:
ul.Żwirki i Wigury St. 1 00-906 Warszawa
Email: warsaw.airport@austrian.com
40) Romania:
a) Bucharest:
Town Office:
Aleea Alexandru Nr. 9a 011821 Bucuresti
Email: OS.BUH@austrian.com, OS.BUH.claim@austrian.com
Telephone: +40 21 204 45 60. Fax: +40 21 204 84 28
Airport Counter:
Sos. Bucuresti-Ploiesti, Km. 16,5 Otopeni
Cargo Office:
Sos. Bucuresti-Ploiesti, km 16,5 otopeni
Telephone: +40 21 201 49 63
b) Sibiu:
Airport Counter: +40 269 25 30 10. Fax: +40 269 25 30 01
c) Iasi:
Airport Counter: Telephone: +40 232 241 144. Fax: +40 232 241 144
d) Chisinau:
Airport Counter: Bd. Dacia 80/3 Chisinau, MD 2026 Moldova
Telephone: +373 22 525107. Fax: +373 22 525952
e) Timisoara:
Str. Aeroportului Nr. 1 1900 Timisoara
Telephone: +40 256 490 397. Fax: +40 256 220 765
41) Russia:
Moscow:
Town Office: Posledniy Pereulok 17
Reservation & Ticketing: +7 (495) 995-0-995
Airport Office:
Domodedovo Airport
TelePhone: +7 495 795 35 21. Fax: +7 495 544 53 20
Lost and Found Baggage:
Telephone +7 495 363 30 62 (24 hours daily)
Cargo Service:
Represented by Lufthansa Cargo Domodedovo Airport
Telephone: +7 495 795 2150. Fax: +7 495 795 2151
b) Rostov on Don:
Airport Office: Sholokhova Ave. 270/1
Reservation & Ticketing: +7 (495) 995-0-995
c) St. Petersburg:
Airport Office: Pulkovo 2 Departure hall (level 1)
Telephone: +7 812 313 30 20
Lost and Found Baggage:
Telephone: +7 812 324 37 87 (24 hours daily)
d) Krasnodar:
Town Office: Krasnyh Partisan str. 238
Reservation & Ticketing: +7 (495) 995-0-995
Airport Ticketing Counter: +7 861 227 79 27
e) Sochi
Town Office: Konstitutii SSSR str. 18, office 301
Reservation & Ticketing: +7 (495) 995-0-995
Airport Ticketing Counter: +7 8622 905247
42) Saudi Arabia:
a) Jeddah:
Town Office:
Skab Center - Madina Road P.O. Box 18600 Jeddah 21425 Kingdom of Saudi Arabia
Telephone: +966 2 6644222, +966 2 6633191
b) Riyadh:
Town Office:
Khalediah Business Center, P.o. Box 364 Olaya Main Street, Riyadh 11411, Kingdom of Saudi Arabia
Telephone:+966 1 4623007 Fax:+966 1 4633586
43) Serbia:
Belgrade:
Town Office:
Telephone: +381 11 3248077. Fax: +381 11 3248783
Email: office.serbia@austrian.com
Airport Counter:
Airport Nikola Tesla, 11180 Beograd
Telephone: + 381 11 2289849. Fax: + 381 11 2097145
Email: airport.beg@austrian.com
Telephone: + 381 11 2289849. Fax: + 381 11 2097145
Cargo Office:
Airport Nikola Tesla 11180 Beograd
Telephone: + 381 11 2286272. Fax: + 381 11 2286272
44) Slovakia
Bratislava
Call Center/ Customer Relations:
Email: office.bts@austrian.com
Telephone: +421 (0)2 4940 2100. Fax: +421 (0)2 4940 2601
45) Slovenia
Ljubljana
Town Office:
Austrian Airlines, Podružnica Ljubljana, Čopova 11, 2nd floor, 1000 SI-Ljubljana
Email: office.ljubljana@austrian.com
Telephone: + 386 1 244 30 60. Fax: + 386 1 244 30 68
Austrian Travel Partner:
Globtour Austrian Travel Partner
Slovenska 52, 1000 Ljubljana
Telephone: +386 (1) 230 94 44, Fax: +386 (1) 230 94 49
http://www.globtour.si
Kompas Austrian Travel Partner
Trg svobode 1, 2000 Maribor
Telephone: +386 (2) 234 69 58, Fax. +386 (2) 234 69 63
http://www.kompas.si
46) Spain:
a) Barcelona:
Town Office: Carrer de Casp 33 A, 4 - 1º 08010 Barcelona
Helpdesk Information and Reservation: 902 551 257
b) Arrecife - Lanzarote Airport
Telephone: 902 404 704 / (+34) 91 321 10 00.
c) Fuerteventura - El Matorral Airport [seasonal]
Address: Ctra. El Matorral s/n. 35610 Puerto del Rosario. Fuerteventura (Las Palmas)
Telephone: 902 404 704 / (+34) 91 321 10 00.
d) Las Palmas de Gran Canaria - Gran Canaria Airport
Address: Ctra. General del Sur. 35071 Gando/Telde.Gran Canaria (Las Palmas)
Telephone: 902 404 704 / (+34) 91 321 10 00.
e) Málaga - Málaga Airport:
Address: Avda. García Morato s/n. 29004 Málaga
Telephone: 902 404 704 / (+34) 91 321 10 00.
f) Tenerife - Tenerife South Airport
Address: 38610 Granadilla de Abona (Tenerife)
Tel: 902 404 704 / (+34) 91 321 10 00.
47) Sweden
Reservation & Information:
Telephone: 0700- 82 73 73
Phone: 08-611 59 30
a) Stockholm
Telephone: +46 8 797 60 00
Cargo Office:
Lufthansa Cargo AG, Kanalvagen 16 194 61 Upplands Väsby
Email: sales.arn@dlh.de
Telephone: 08-555 62 555. Fax: 08-555 62 599
b) Gothenburg - Gothenburg-Landvetter Airport
Telephone: + 46 31-94 11 00
Email: informationen.got@swedavia.se
48) Switzerland
a) Zurich:
Town Office:
Obstgartenstrasse 27 Postfach 8302 Kloten
Reclaimation
Telephone: (+41) 044286 80 87+41 044 286 80 88/. Fax: +43 51766 51002
Airport Counter:
Abfertigung durch Lufthansa
Telephone: (+41) 022 799 38 36
b) Geneva - Geneva International Airport
Phone Airport management: +4122 717 71 11
Fax Airport management: +4122 798 43 77
Phone Arrivals Information, urgent messages: +4122 717 71 05
Austrian Airlines: +4144 286 80 88
c) St. Gallen - St. Gallen-Altenrhein Airport
Airport Altenrhein AG, Altenrhein Realco AG, Flughafenstrasse 11, CH 9423 Altenrhein, Switzerland
Telephone: +41 71 858 51 65. Fax: +41 71 858 51 44
49) Syria:
Damascus:
Management: Fardoss Street, Kassas Building 4th floor, Damascus Syria
Telephone: +963 11 2220498/2210707/2236383
Fax: +963 11 2226517
Town Office:
Nahas Travel and Tourism, Fardoss Street, Damascus
Telephone: +963 11 2236001/2238297. Fax: +963 11 2450368
Airport Office:
Telephone: +963 11 540 0779. Fax: +963 11 540 0451
50) Thailand:
Bangkok:
Regional Office:
South East Asia Area Management Office, 18th Floor, Wall Street Tower, 33/91 Surawongse Road, Bangrak, Bangkok 10500 Thailand
Telephone: +66 2267 0873. Fax: +66 2236 4457
Town Office:
18th Floor Wall Street Tower, 33/90 Surawongse Road, Bangrak, Bangkok 10500, Thailand
Telephone: +66 2267 0873. Fax: +66 2267 0880
Airport Counter:
(handled by Lufthansa Services Thailand) Level 4, 4/1-4 Ticketing Booth, Suvarnabhumi International Airport, Samutprakan 10540
Telephone: +66-2 134 2213. Fax: +66-2 134 2508
Airport Counter:
Address: Room 303 BFZ Bld., 99 Bangna-trad HWY, Samutprakarn 10540
Telephone: +66-2 134 2853-4 Fax: +66-2 134 2855
51) Turkey
Reservation and Information:
Telephone: (+90) 212 354 88 67. Fax: (+90) 212 354 61 09
Istanbul:
Airport Counter:
For OS8102 (TK Code Share Flight)
Telephone: +90 212 465 56 44. Fax: +90 212 465 56 41
52) Ukraine:
Reservation & Ticketing:
Telephone: 0 800 3000 49 (free for fixed lines within UA)
a) Kyiv:
Reservation & Ticketing
Telephone: +380 44 492 72 32 or 0 800 3000 49 Fax: +380 44 490 34 94
Boryspil airport:
Telephone: +380 (044) 498 49 66 or 0 800 3000 49 Fax: +380 44 230 0021
Cargo Office:
Cargo Export Building, Airport Boryspil
Telephone: +380 44 281 79 19. Fax: +380 44 281 77 87
Marketing & Sales
Telephone: +380 44 495 06 37. Fax:+380 44 490 34 94
b) Odessa
Airport Counter:
TP Londonskaya 65054, a/p Odessa, 1st floor
Telephone: +380 (0482) 49 00 78
c) Dnipropetrovsk:
Airport Counter:
49042 Dnipropetrovsk, Airport - 42
Telephone: +380 (056) 377 99 01 or 0 800 3000 49. Fax: +380 (056) 377 99 09
d) Kharkiv:
Airport Counter:
irport Counter, 61031б a/p Kharkiv, 1 Romashkina str.
Telephone: +380 (057) 714 89 54 or 0 800 3000 49
e) Lviv:
Airport Counter:
79000, Lviv Airport, 168 Lyubinska Str.
Telephone: 8 800 3000 492, +38 032 297 6090/ 6291. Fax: +38 032 297 6090
g) Donetsk:
Airport Counter:
83021, Donetsk Airport
Telephone: +38 062 312 09 31 or 0 800 3000 49. Fax: +38 062 312 08 32
53) United Arab Emirates:
Dubai:
Town Office:
Dubai Austrian Airlines, Block C, Ground floor, Al Shoala Building, Al Ittihad Street, P.O. Box 1200, Deira, Dubai, United Arab Emirates
Sales & Regional Office:
Telephone: (+971 4) 2941403. Fax: (+ 971 4) 2959343
Reservations & Ticketing Department:
Telephone:- (+ 971 4) 2112538. Fax:- (+ 971 4) 2949492
Email: holidays.uae@austrian.com
Abu Dhabi:
Town Office:
Austrian Airlines, Ground Floor, Kanoo Group Building, Najda Street, P.O. Box 245, Abu Dhabi, United Arab Emirates
Email: holidays.uae@austrian.com
Telephone: + 971 2 6776621. Fax: + 971 2 6781766
Al Ain:
Town Office:
Emirates Commercial Complex, Khalifa St., Al Ain, United Arab Emirates
Reservations and more information:
Dubai – 2112538
Abu Dhabi – 6776621
Al Ain - 7644188
Email: holidays.UAE@austrian.com
54) United Kingdom:
a) London:
Reservations, Fares & Flight enquiries:
Telephone: 0870 1 24 26 25 (within the UK only)
Call Centre: 0870 1 24 26 25
Airport Counter:
Handling Agent: Menzies Aviation, Terminal 1 - Zone K, Heathrow Airport, Middx TW6 1FB
Telephone for Flight enquiries: +44 (0)870 000 0123
Global Baggage Solutions on : 0870 220 8136
Cargo Office:
Address: Lufthansa Cargo, c/o Menzies Aviation, Building 557, Shoreham Road West, London Heathrow Airport, Hounslow, Middlesex, TW6 3RJ
Telephone: +44 (0) 871 522 1000. Fax: +44 (0) 208 990 7773
b) Manchester:
Airport Counter: Terminal 1, Manchester Airport, M90 2FB
Telephone for Flight enquiries: +44 (0)161 489 8995
55) United States:
a) New York:
Information & reservation:
For reservations and information:
Toll free number: 800-843-0002*
Cargo:
1-800-637-2957*
For hearing and speech impaired customers pleasedial 711,
or use the toll free number for the voice relay in your state.
b) Washington:
Telephone: 1-800-843-0002*
